EFFICACY OF ISO 9001:2015 IMPLEMENTATION IN ENHANCING ORGANIZATIONAL OPERATIONAL PERFORMANCE

Authors

  • Jumayeva Mahliyo Baxtiyor qizi PhD Candidate, Department of Metrology, Standardization, and Quality Management, Namangan Institute of Engineering and Technology Author
  • Mamadaliyeva Dildora Abdumalikovna PhD, Associate Professor, Department of Metrology, Standardization, and Quality Management, Namangan Institute of Engineering and Technology Author

Keywords:

ISO 9001:2015, operational performance, external providers, leadership, organizational context, risk-based thinking, supply chain management.

Abstract

This study investigates the real-world impact of ISO 9001:2015 implementation on operational performance across certified organizations. With a shift from documentation-heavy processes to a risk-based, process-oriented approach, ISO 9001:2015 introduces critical concepts such as organizational context, leadership engagement, and external provider management. Using a quantitative survey-based methodology, the research evaluates how key ISO components influence internal efficiency, customer satisfaction, and comparative market performance.

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Published

2025-06-26

Issue

2025: ICDE -CANADA -JUN

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

EFFICACY OF ISO 9001:2015 IMPLEMENTATION IN ENHANCING ORGANIZATIONAL OPERATIONAL PERFORMANCE. (2025). Innovate Conferences, 51-55. https://innovateconferences.org/index.php/ic/article/view/266